Shipping and Returns
Production Time
All derby covers are made to order, even my catalog designs. Production lead time is generally about eight weeks, but there is no guarantee it won’t take longer. I work to a quality standard, not a point in time.
For customized (personalized) derby covers, the same eight weeks applies, but only after you and I settle on the final design. Creating your custom design can take anywhere from a day or two, to a week or two, depending on how complex it is and how many times we go back and forth refining and perfecting the design.
Shipping
I offer both ground shipping and local pickup. Shipping is charged at checkout.
For Alaska, Hawaii, and international orders, contact me first (jeff@omahaderbycovers.com) so I can get the shipping charges before you order.
Refunds and Returns
Omaha Derby Covers sells two types of derby covers: Stock designs and custom designs.
Pieces from my catalog (either derby covers or timing covers) may be returned for a refund within seven days of receipt, so long as they have not been installed and are returned in resalable condition. Returns are subject to a 25% restocking charge. You are responsible for return shipping charges. Send all returns to:
Omaha Derby Covers, Inc.
1010 N 13th Street
Omaha, NE 68102
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are no refunds on custom sculpted derby covers or timing covers, for any reason.